Privacy Policy

This website is operated by Alvora Logistics OÜ ("Alvora", "we", "us"), registered in Estonia under registry code 17299598, VAT number EE102888748, with its registered address at Vana-Tartu mnt 79a, Peetri alevik, 75312 Rae vald, Harju maakond, Estonia. For full company and contact details, see our Company Information page. Alvora is the data controller for personal data collected through this website.

We collect personal data in the following situations:

• Contact and quote request forms — name, company name, email address, phone number, and details of the shipment or enquiry you submit.
• Email correspondence — any information you include when you email us directly (e.g. info@alvora.ee, georg@alvora.ee, mark@alvora.ee).
• Website usage data — collected automatically through analytics tools, such as pages visited, time on site, browser type and approximate location (see our Cookie Policy for details).

We do not collect special categories of data (such as health or financial account information) through this website.

We use personal data for the following purposes:

• To respond to quote requests and general enquiries submitted through the contact form or by email.
• To prepare and manage transport, customs and logistics services where you become a customer.
• To maintain business records, including invoicing and accounting (handled via arved@alvora.ee).
• To understand how our website is used, so we can improve it (analytics).
• To comply with legal obligations, including accounting, customs and tax requirements under Estonian and EU law.

The legal basis for processing is typically your consent (when you submit a form), the steps necessary to enter into or perform a contract with you, or our legitimate interest in operating and improving our business and website.

When you submit the quote request form on our Contact page, the information you provide is used solely to respond to your enquiry and, where relevant, to prepare a quote or arrange the service requested. We do not sell, rent or share this information with third parties for marketing purposes.

Depending on your enquiry, your information may be shared with relevant team members at Alvora (for example, our UK and Ireland or customs specialists) so that we can respond appropriately.

We retain personal data only for as long as necessary for the purposes described in this policy:

• Enquiry and quote data: retained for as long as needed to respond to your enquiry, and for a reasonable period afterwards in case you follow up, after which it is deleted or anonymised.
• Customer and transport records: retained for the duration of our business relationship and afterwards as required by Estonian accounting and tax law (generally 7 years for accounting documents).
• Website analytics data: retained according to the relevant analytics provider's default retention settings, typically 14–26 months.

This website uses cookies and similar technologies, including analytics tools, to understand how visitors use the site. Full details — including how to manage your preferences — are set out in our Cookie Policy.

If you are located in the European Economic Area, you have the following rights regarding your personal data:

• The right to access the personal data we hold about you.
• The right to request correction of inaccurate data.
• The right to request deletion of your data, where applicable.
• The right to restrict or object to certain processing.
• The right to data portability, where technically feasible.
• The right to withdraw consent at any time, where processing is based on consent.
• The right to lodge a complaint with the Estonian Data Protection Inspectorate (Andmekaitse Inspektsioon) or your local supervisory authority.

To make a request regarding your personal data, contact us at info@alvora.ee. We will respond within one month, as required under the GDPR.

We may update this policy from time to time to reflect changes in our practices or legal requirements. The "last updated" date at the top of this page indicates when it was last revised.